If you’re having trouble with the set up and activation of your Belong SIM, try these troubleshooting tips:
- Retry the setup and connect process if you haven't done so already
- Double-check that your SIM is inserted into your phone correctly
- Power off and on your device
- Try inserting your Belong SIM into another unlocked device and see if it works there. If it does, it might be that there is an issue with your device.
Still can’t connect?
If you still can't connect, no worries, we're here to help. Submit a Support Request using the button below. You’ll be directed to sign in to your account and from there, follow the prompts.