IMPORTANT CHANGES COMING:
Our unlimited international calls and texts add-on will be changing from 31 March 2020, you may be impacted by this change. We want to give you a heads up and let you know your options.
From 31 March 2020 we will no longer offer international calls and text to these countries: Croatia, Italy, Netherlands, Pakistan, Philippines, Poland, South Africa and Turkey.
What happens next?
If this change doesn’t affect you, keep using your plan as normal.
If this change affects you, you are eligible for a refund. Your options:
- Remove the international calls add-on from your 1GB or 10GB plan and get a $5 refund
- Switch plans if you’re on the 40GB plan with added international calls and get a credit between $15-$30
- Cancel your plan. You may be eligible for a refund
To make any of these changes, please raise a support request. Remember to tell us which option you’d like to take.
Please note: any changes or cancelations to your plan must be requested prior to 30 April 2020 to be eligible for a refund.
For information on how to get the most out of your data when it comes to making calls, text and chat, check out our article: Six ways to use your data to make a video call' here.
You’ll get unlimited calls and text (SMS/MMS) to standard and mobile numbers in the following countries: Austria, Bangladesh, Cambodia, Canada, Chile, China, Colombia, Croatia, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Kingdom, USA and Vietnam.
If you have selected the Large 40GB plan, unlimited international calls & text are included in your plan. However, if you are on Small 1GB or Regular 10GB plan you will need to select the $5 add-on to make unlimited international calls & text.
Hit the button below to manage your service so you can then add unlimited international calls & text to your Small 1GB or Regular 10GB plan.
When making an international call from your mobile, remember our 3 easy steps below:
- Start with + (you’ll probably find this on the 0 button on your mobile phone)
- Enter the country code for the country you are trying to reach
- Next is area code then phone number (drop the first 0 if the area code starts with 0)
For use in Australia. Belong mobile doesn’t offer calls and text to satellite numbers, premium numbers (eg the 19XX numbers), 1234, 12 455 and 12 456, or international numbers outside those selected countries or international roaming.