There could be a couple of reasons you're having trouble topping up your data:
- Insufficient funds. Make sure you've got enough in your account to cover your top-up costs.
- Out-of-date payment details. Check your latest payment information is up-to-date.
If you've checked all that and you're still having trouble topping up your data, select the Create Support Request button below. We'll investigate why it’s not working and get back to you within 24 hours.