If your payment is overdue for your Belong mobile service, we'll notify you by SMS and then email.
If we don’t receive your outstanding payment within 10 days from your monthly payment due date, your data speeds will be slowed to 64kbps and any call and text add-ons will be suspended. You’ll still be able to receive calls and text and make calls to emergency (000 and 112).
If we haven’t received your outstanding payment within 25 days from your monthly payment due date, your service will be suspended and you’ll lose all your banked data at that point.
If your service has been suspended or limited due to non-payment, you’ll need to connect via Wi-Fi or use another device to access the Belong app or website.
Belong is committed to providing simple plans with no surprises. But we also realise that life can throw in some surprises and you may find yourself in genuine financial hardship and unable to pay your Belong service. If this applies to you please get in touch with us directly. We're here to help.