We understand now more than ever how important it is that you get the help and support you need to stay connected in these times of change and uncertainty.
Due to the impact of COVID-19 across the world, Belong customer support is currently operating at a reduced but dedicated capacity, due to some of our international call centre teams being placed under home quarantine. This has resulted in longer wait and resolution times for our customers, but our local support teams are working from home to prevent any more disruption.
We've put together a list of articles, troubleshooting tips and self service tools to help you manage your account and service on our Belong support page. We'll be continuing to update this page with new information and how-to's, so it's a good idea to bookmark it so you can easily check back when you need to.
If you need support with your mobile service, you can raise a support request by signing into your Belong account.
Please note: Home internet customers cannot raise a support request. To get home internet support during this time email: email@example.com
TIP: Make sure to give us as much detailed information about your issue or query, as this will help our dedicated support team process and resolve your request faster.
Internet activation times
If you’re waiting for your internet service to be activated, please hold tight – the team are working on your order and will update you soon.
If you need to reschedule your technician appointment, please reach out via email at firstname.lastname@example.org
Billing, payment and financial hardship queries
If you’ve got a billing issue, you might want to try paying or updating your details online before calling us or raising a support request.
You can do this by signing into your Belong account.
Learn more about updating your payment details here.
There is no doubt a lot of us are going to find the next few months challenging. We have year-round affordable internet services, including unlimited home internet on all plans. For mobile we offer a variety of plans suited for your everyday needs. Belong has a financial hardship policy here. If you find yourself experiencing financial hardship or need to talk to us about payment options, please contact us here.