IMPORTANT CHANGES COMING:
Our unlimited international calls and texts add-on will be changing from 31 March 2020, you may be impacted by this change. We want to give you a heads up and let you know your options.
From 31 March 2020 we will no longer offer international calls and text to these countries: Croatia, Italy, Netherlands, Pakistan, Philippines, Poland, South Africa and Turkey.
What happens next?
If this change doesn’t affect you, keep using your plan as normal.
If this change affects you, you are eligible for a refund. Your options:
- Remove the international calls add-on from your 1GB or 10GB plan and get a $5 refund
- Switch plans if you’re on the 40GB plan with added international calls and get a credit between $15-$30
- Cancel your plan. You may be eligible for a refund
To make any of these changes, please raise a support request. Remember to tell us which option you’d like to take.
Please note: any changes or cancelations to your plan must be requested prior to 30 April 2020 to be eligible for a refund.
For information on how to get the most out of your data when it comes to making calls, text and chat, check out our article: Six ways to use your data to make a video call here.
Unlimited international calls & text for your Belong mobile
Stay connected to family and friends overseas with international calls and text. Add unlimited international calls and text to selected countries for just $5 per month on top of your monthly fee.
To add unlimited international calls & text:
1. Sign in to your Belong account
2. Select Manage Service and from there, follow the prompts.
Your new add-on will take effect immediately, but it's important to know, that when removing your add-on, the cancellation won't take effect until your next billing cycle. You can continue to use your add-on until then.
|Hong Kong||South Korea|
Things you should know: Calls are limited for use inside Australia. Calls & text to standard landline & mobile numbers only. Belong mobile doesn’t offer calls & text to satellite numbers, premium numbers (eg the 19XX numbers), 1234, 12 455 and 12 456, or international numbers outside those selected countries.