IMPORTANT CHANGES COMING:
Our unlimited international calls and texts add-on will be changing from 31 March 2020, you may be impacted by this change. We want to give you a heads up and let you know your options.
From 31 March 2020 we will no longer offer international calls and text to these countries: Croatia, Italy, Netherlands, Pakistan, Philippines, Poland, South Africa and Turkey.
What happens next?
If this change doesn’t affect you, keep using your plan as normal.
If this change affects you, you are eligible for a refund. Your options:
- Remove the international calls add-on from your 1GB or 10GB plan and get a $5 refund
- Switch plans if you’re on the 40GB plan with added international calls and get a credit between $15-$30
- Cancel your plan. You may be eligible for a refund
To make any of these changes, please raise a support request. Remember to tell us which option you’d like to take.
Please note: any changes or cancelations to your plan must be requested prior to 30 April 2020 to be eligible for a refund.
For information on how to get the most out of your data when it comes to making calls, text and chat, check out our article: Six ways to use your data to make a video call here.
What calls & text add-on can I get for my Belong mobile service?
You can add-on unlimited international calls & text (SMS/MMS) to the Small 1GB or Regular 10GB plan for only $5/mth.
Belong data plans include unlimited national call and text (SMS/MMS) to standard landline and mobile numbers. Unlimited international calls and text (SMS/MMS) to selected countries is included in the Large 40GB plan.
The selected international calls countries are:
Austria, Bangladesh, Cambodia, Canada, Chile, China, Colombia, Croatia, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Kingdom, USA and Vietnam.
For use in Australia. Calls & text to standard landline & mobile numbers.
Hit the button below to manage your service so you can then add unlimited international calls & text to your Small 1GB or Regular 10GB plan.
Belong mobile doesn’t offer calls and text to satellite numbers, premium numbers (e.g. the 19XX numbers), 1234, 12 455 and 12 456, or international numbers outside those selected countries.