If we haven’t received your outstanding payment within 25 days from your monthly payment due date, your service will be suspended and you’ll lose all your banked data.
To resume your service, you need to:
• Pay the outstanding amount
• Pay your next month in advance
Once that's done, we'll get you back up and running.
Avoid having your service disconnected
Belong is committed to providing simple plans with no surprises. But we also realise that life can throw in some surprises and you may find yourself in genuine financial hardship and unable to pay for your Belong service.
To avoid having your service disconnected, please get in touch with us directly. If your situation meets our Financial Hardship policy criteria, we'll work with you to get control of your Belong account sooner.