What happens if I can't pay?
If your bill hasn't been paid 6 days after its due date, your broadband service will be automatically suspended to data speeds with a maximum of 64kbps. If your bill hasn't been paid 25 days after its due date, your service will be cancelled and disconnected.
If your service is disconnected and you are on a contract, you will be charged an early termination fee. To re-join Belong after your service is disconnected, you'll be charged an applicable activation fee plus any outstanding overdue amounts before we can connect you again.
What are my options?
Belong is committed to providing simple plans with no surprises. But we also realise that life can throw in some surprises and you may find yourself in genuine financial hardship and unable to pay for your Belong service.
If that's the case, check out our Financial Hardship Policy to learn how we can help you.